Last Updated: 20 June 2023
1. Introduction
InnovateTech UK ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, products, and services.
We are registered in England and Wales under company number 12345678, with our registered office at 125 Innovation House, Cambridge Science Park, Milton Road, Cambridge, CB4 0FZ, United Kingdom.
This Policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
2.1 Information You Provide to Us
We may collect the following information when you interact with our website, products, or services:
- Contact information (such as name, email address, phone number, and business address)
- Business information (including job title, company name)
- Information provided when completing forms on our website, including signing up for our newsletter
- Information provided when contacting us or reporting a problem
- Transaction details if you purchase our products or services
- Records of correspondence when you contact us
- Feedback and survey responses
2.2 Information We Collect Automatically
When you visit our website, we may automatically collect the following information:
- Technical information, including your Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and platform
- Information about your visit, including the full Uniform Resource Locators (URLs), pages viewed, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page
- Information collected through cookies and similar technologies as described in our Cookie Policy
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 To Provide Our Services
- To provide and deliver the products and services you request
- To manage your account and relationship with us
- To complete and fulfill your purchases
- To communicate with you regarding our services
- To respond to your inquiries, comments, or concerns
3.2 To Improve Our Services
- To administer, protect, and improve our website, products, and services
- To conduct research and analysis to better understand how users access and use our website and services
- To develop new products and services
- To monitor and analyze trends, usage, and activities in connection with our website and services
3.3 Marketing and Communication
- To send you marketing communications, newsletters, and promotional materials (where you have consented to receive these)
- To notify you about changes to our services
- To measure or understand the effectiveness of advertising we serve to you and others
3.4 Legal and Security
- To comply with legal obligations
- To enforce our terms, conditions, and policies
- To prevent, detect, and investigate fraud, security breaches, and other potentially prohibited or illegal activities
- To protect the rights, property, and safety of InnovateTech UK, our customers, and the public
4. Legal Basis for Processing
We process your personal information based on the following legal bases:
- Contractual Necessity: When we need to process your information to perform our contract with you (e.g., providing services you've requested)
- Legitimate Interests: When processing is necessary for our legitimate interests, provided your rights don't override these interests (e.g., improving our services, preventing fraud)
- Consent: When you've given us consent to process your data for specific purposes (e.g., sending marketing communications)
- Legal Obligation: When we need to comply with a legal or regulatory obligation
5. How We Share Your Information
We may share your personal information with the following third parties:
- Service Providers: Third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service
- Business Partners: With your consent, we may share your information with business partners to offer you certain products, services, or promotions
- Legal Compliance: When required by law, legal process, litigation, or governmental authorities
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
- With Your Consent: In other cases where we have your explicit consent
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. International Transfers
Some of our external third-party service providers may be based outside the UK, which means your data may be processed outside the UK. Whenever we transfer your personal data outside the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data
- Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK
7. Data Security
We have implemented appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:
- Encryption of sensitive data
- Regular security assessments
- Access controls and authentication procedures
- Staff training on data protection
- Secure storage and backup systems
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
8. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider:
- The amount, nature, and sensitivity of the personal data
- The potential risk of harm from unauthorized use or disclosure
- The purposes for which we process your personal data
- Whether we can achieve those purposes through other means
- The applicable legal, regulatory, tax, accounting, or other requirements
In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
9. Your Rights
Under the UK GDPR, you have the following rights:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Erasure: In certain circumstances, you have the right to request that we delete your personal information.
- Right to Restrict Processing: In certain circumstances, you have the right to request that we restrict the processing of your personal information.
- Right to Data Portability: In certain circumstances, you have the right to request that we transfer your personal information to another organization or to you.
- Right to Object: You have the right to object to our processing of your personal information in certain circumstances, including for direct marketing purposes.
- Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.
10. Marketing Communications
We may use your personal information to send you marketing communications about our products and services that we think may be of interest to you. You can opt out of receiving marketing communications from us at any time by:
- Clicking the "unsubscribe" link in any marketing email we send you
- Contacting us using the details provided below
Please note that even if you opt out of receiving marketing communications, we may still send you service-related communications, such as those about your account or our ongoing business relations.
11. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us using the details provided below.
12. Third-Party Links
Our website may contain links to third-party websites, products, or services. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. However, we seek to protect the integrity of our site and welcome any feedback about these sites.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
14. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Data Protection Officer
InnovateTech UK
125 Innovation House
Cambridge Science Park
Milton Road
Cambridge, CB4 0FZ
United Kingdom
Email: [email protected]
Phone: +44 (0) 1223 123456
15. Complaints
If you are not satisfied with our response to your concern or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF
United Kingdom
Website: https://ico.org.uk/
Helpline: 0303 123 1113